Limited Disclaimer:
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Intended Purpose: Kaizen Knives are meticulously crafted and exclusively marketed for legitimate culinary use. The acquisition, utilization, and possession of these knives are subject to diverse local laws and regulations. Given the dynamic nature of these regulations, it is the responsibility of the buyer to thoroughly investigate and comply with the pertinent laws in their specific region.
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Buyer Responsibility: The buyer, not Kaizen Knives, assumes sole responsibility for any claims arising from the violation of local laws and regulations. Any use of these knives for purposes other than cutting is deemed misuse and abuse, and Kaizen Knives bears no liability for injuries or damages resulting from such misuse.
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Sharpness Advisory: Caution! Kaizen Knives boast exceptional sharpness and require careful handling. Any use beyond cutting is considered misuse and abuse, leading to a voided warranty.
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Shipping:
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Nationwide Shipping with Australia Post: We are delighted to provide shipping services to any location within Australia through Australia Post.
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Complimentary Express Shipping: Shipping is free for all orders, and we exclusively offer express shipping for swift delivery.
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Dispatch and Delivery Details: Upon order placement, we commit to dispatching within 1 business day. Delivery times fluctuate between 2-7 working days, depending on your location.
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Returns Policy:
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Initiating Returns: To commence a return, please email us at [support@kaizenknives.com.au], providing your order number and details about the product you intend to return, along with the reason for the return.
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Response and Return Guidance: Upon receiving your request, we will promptly respond with detailed instructions on the return process.
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Change of Mind: Per Australian Consumer Law, we are not obliged to offer a refund or exchange for changes of mind. We encourage thoughtful consideration of your purchase.
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Defective Product: In the event of receiving a defective product, notify us within 7 days. A faulty product will be repaired or replaced, adhering to the provisions of the Australian Consumer Law.